1. Order Processing
- All orders are carefully processed and dispatched within 2–3 business days of payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Costs & Free Shipping
- Free shipping is available on all orders over Rs. 4999 — a limited-time offer this week https://hdotstore.com.
- Orders under Rs. 4999 are subject to standard shipping rates, calculated at checkout based on delivery location and parcel weight.
3. Delivery Timeframes
- Domestic (Pakistan): 3–7 business days via trusted local courier partners.
- International: 7–15 business days via reputable postal or courier services.
4. International Shipments
- Customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.
- These charges are not included in prices or shipping fees and vary by destination.
5. Shipping Address
- Please provide a complete and accurate street address, including apartment or unit number.
- P.O. Boxes may be supported depending on the courier; limitations will be indicated at checkout.
6. Order Tracking
- A tracking number will be emailed once your order ships.
- Use this number to monitor your parcel via the courier’s tracking portal.
7. Lost or Damaged Packages
- If a package is lost or arrives damaged, please contact us immediately at:
- Email: marketing@hdotstore.com
- Phone: +92 301 0456573
- We’ll work with courier partners to resolve the issue promptly.
8. Customer Support
☎️ Call: +92 301 0456573
For any shipping-related questions or assistance, reach out during business hours:
📧 Email: marketing@hdotstore.com