1. Eligibility for Returns
- You have 7 days from the date of receiving your order to request a return.
- Items must be returned in their original condition, unused, with all original packaging, tags, and accessories.
- Watches, glasses, and accessories that have been worn, altered, or damaged by the customer are not eligible.
2. How to Request a Return
- Please email support@hdotstore.com with your order number, item(s), and reason for return/exchange.
- We will reply within 2 business days with a Return Merchandise Authorization (RMA) and instructions.
3. Return Shipping
- Return shipping is the customer’s responsibility unless the return is due to our error or a defective product.
- We recommend using a trackable service and obtaining proof of shipment.
4. Inspection & Processing
- Once we receive your return, our team will inspect the item(s).
- We will notify you by email within 5 business days confirming whether the return is approved.
5. Refunds
- Approved refunds will be processed to your original payment method within 7 business days of approval.
- You will receive a confirmation email when the refund is issued.
- Please note your payment provider might take additional time to reflect the refund in your account.
6. Exchanges
- If you’d prefer an exchange (e.g., a different color, warranty issue), please specify this when requesting your return.
- Exchanges are subject to product availability.
- You will be responsible for any additional shipping costs.
7. Defective or Damaged Items
- If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos.
- We will arrange a replacement, repair, or refund, including covering return shipping.
8. Non-Returnable Items
- Gift cards and downloadable products (if applicable) are non-returnable.
- All sale items are refundable unless specified otherwise at the time of purchase.
9. Cancellations
- You may cancel your order within 2 hours of placing it.
- After dispatch, cancellations are no longer possible; please follow the return process above.
10. International Orders
- Buyers are responsible for any customs fees or import duties.
- Returns from international orders follow the same process above, with the customer covering return shipping unless it’s our error.
11. Contact Us
For assistance or questions about refunds and returns, please contact:
📞 Support Hotline: +92 300 2025039
📧 support@hdotstore.com